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How we pay benefit

How much benefit you'll get depends on:

  • the amount of rent you pay
  • how many people live with you
  • how much money you have coming in
  • if you have any savings

Housing Benefit may be reduced if:

  • there are any non-dependants in your home
  • you're a council or housing association tenant and have one or more spare bedrooms 
  • you're single and under 35 years (in most cases)

If you rent from a private landlord, how much you get depends on the Local Housing Allowance (LHA). 

Paying your benefit

Private tenants

If you're a tenant of a private landlord, we'll pay your benefit direct to your bank account every two weeks in arrears. You need to make sure that you have a bank account set up for us to do this. 

Changing your bank details

If you change the account that we usually pay benefit in to, you'll need to let us know about this. To do this, you will need to create or log in to your online account with us. Once registered, you will need to complete the 'Benefits - Change bank details' form. You'll then be able to track the progress of your application and view any future changes to your benefits online. 

PLEASE NOTE - You will need an e-mail address to set up an account. We will contact you electronically if we need further information and to let you know when your request has been processed.

Direct payments to your landlord

It may be possible to pay this directly to your landlord if:

  • you're more than eight weeks in arrears
  • you're unable to deal with your own finances

Landlords are usually paid every four weeks in arrears.

Each case is looked at individually. If you want us to make payments to your landlord for one of these reasons, you will need to create or log into your online account with us. Once registered, you will need to complete the 'Benefits - Pay benefit to your landlord' form. You'll then be able to track the progress of your application and view any future changes to your benefits online. 

Council tenants

If you're a council tenant, we'll pay benefit directly to your rent account one week in advance. We'll let you know how much rent you'll need to pay when the benefit has been credited to your rent account.

Backdating claims

We can sometimes 'backdate' your benefit to a date before we received your claim. You need to give us a good reason why the claim was not made earlier for us to consider this. We won't backdate claims simply because you were not aware of your benefit rights.

Some examples of when we might backdate include:

  • the death of a close relative
  • you or a member of your household have been in hospital, seriously ill, under stress or pressure which led to a delay in making a claim
  • you have problems communicating or understanding

If you think you have a good reason for us to backdate your claim, you'll need to create or log in to your online account with us. Once registered, you will need to complete the 'Benefits - Apply to backdate a claim' form. You'll then be able to track the progress of your application and view any future changes to your benefits online.

PLEASE NOTE - You will need an e-mail address to set up an account. We will contact you electronically if we need further information and to let you know when your request has been processed.