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Pay your rent

If you are one of our tenants you should have recently received a letter advising you of your rent and service charge costs for 2017/8. In most cases fuel costs have decreased - the reason for this is that the charges for 2017/18 are based on actual usage information from 2015/16.  High Peak B.C re-tendered the fuel contracts during 2016/17 aiming to achieve better value for money for tenants and this is reflected in the decrease.

Online payments, Direct Debit and others ways to pay your rent.

Online

Direct Debit

How to set up a Direct Debit with us.

You'll need:

  • bank or building society name and address
  • bank or building society account number
  • name of the account holder
  • branch sort code

Fill out our Rent Direct Debit instruction [65KB]   and post it to the address on the form.

Standing order

You can also arrange to have your rent paid by standing order from your bank or building society account.

Our standing order bank details are as follows:

National Westminster Plc
Branch:  2 Spring Gardens, Buxton, Derbyshire
Sort code: 60-04-18
For the credit of: High Peak Borough Council
Account number: 10567828

You will also need to quote your rent account reference number.

Over the telephone

You can use major debit/credit cards to make a payment over the phone on 0345 129 8117. Have your rent account number and card details ready when you ring. Please note that we will not accept payments of less than £100 if you are paying by credit card.

At council offices

You can pay by major debit/credit card over the counter at the council offices in Glossop and Buxton.

By post

Cheques should be made payable to "High Peak Borough Council" and posted to:

High Peak Borough Council
PO Box 136
Buxton
SK17 1AQ

Your full name, address and rent account number should be written on the back of all cheques and postal orders.

Allpay

Your Allpay card can be used to make payments at any Post Office or retail outlet displaying the Paypoint symbol. To make a payment simply present your Allpay card together with your cash or cheque.

Paying your rent on time

It is important that you pay your rent on time each Monday (unless other arrangements have been made). If for any reason you miss a payment, you must bring your account up to date as soon as possible. If you have any difficulty paying your rent, please contact us immediately so that we can help you.

We will be able to give you advice about any benefits that you may be entitled to claim. We can also put you in touch with other agencies that may be able to help you, such as the Citizen's Advice Bureau.

Service charges

You may also pay service changes, if you benefit from extra services, such as heating and electric. If you receive additional services, you will pay these with your rent every Monday. A breakdown of service charges is given when you accept a home and in the notice we send you every April regarding your rent increase.

Can I get help?

If you are on a low income you may be able to get help with your rent by making a claim for Housing Benefit. You may also be able to claim an allowance if you have a need for any support services you receive.