Contact Us

Our receptions will be closed from 1pm on Tuesday 24 December 2024 until Thursday 2 January 2025, when they will open as normal. See below for normal opening times.

** Call Centre Christmas opening

24 Dec - 9am - 1pm
25 & 26 Dec - Closed
27 Dec - 9am - 4pm
28 & 29 Dec - Closed
30 Dec - 9am - 4pm
31 Dec - 9am - 3pm
1 Jan - Closed
2 Jan - 9am - 3pm
3 Jan - 9am - 5pm

Use our website to report, apply and pay for council services 24/7. 

Visit our homepage for access to all our services or contact them direct using the buttons below.

If you need a little extra help to complete a task you can call our phone lines during the following times (excluding bank holidays and Christmas **):

Mon - 9.00am - 5.00pm
Tues - 9.00am - 3.00pm
Wed - 9.00am - 3.00pm
Thurs - 9.00am - 3.00pm
Fri - 9.00am - 5.00pm

Tel 0345 129 7777 or 01298 28400

You can also call our payment line on 0300 456 0625 to make a payment 24/7.

Our receptions are open during the following times (excluding bank holidays and Christmas*):

• Buxton Town Hall, Market Place, Buxton, SK17 6EL - Monday - Friday - 9.30 - 1.00pm *Closed from 1pm on 24/12/24 - 9.30am on 02/01/25*
• Gamesley Office, Winster Mews, Gamesley, Glossop, SK13 0LU - Thursday only - 9.30 - 4.30pm (closed for lunch 12.30-1.00pm) *Closed from 4.30pm 19/12/24 - 9.30am on 02/01/25*
• Municipal Buildings, Market Place, Glossop, SK13 8AF - Open on a Monday, Wednesday and Friday - 9.30 - 1pm *Closed from 1pm 23/12/24 - 9.30am on 03/01/25*

To keep up to date with the latest information from the council follow us on Facebook and Twitter.

The safety of our staff is of vital importance to the Council and we are committed to providing safe environments in which they can work and help the local community. We expect our staff to treat customers with tolerance and respect and in return expect our customers to treat Council staff in the same way.

If you are abusive, aggressive or intimidating to our staff, whether on the telephone, face-to-face at one of our receptions or on social media we may take action against you.

We will send you a letter explaining why your behaviour was unacceptable. Depending on the severity of the incident, we may also choose to take further steps. This can include:

• Asking you not to attend our offices
• Asking that you only contact a named person or specific email address
• Limiting contact with you to email only
• Only visiting your home - for example to complete a repair - in pairs
• Terminating the conversation or asking you to leave

In very serious circumstances, or if you continue to behave in an inappropriate way, we will consider taking further action such as issuing a Community Protection Warning and suspending any application for rehousing.

Housing tenants - we may take action under the terms of our tenancy agreement or report the matter to the police where appropriate.

As members of the Institute of Customer Services we are supporting the Service with Respect initiative encouraging a safe environment for everyone, see link for further details https://www.instituteofcustomerservice.com/news/swr-legislation/

Our postal address is Buxton Town Hall, Market Place, Buxton, Derbyshire, SK17 6EL