Housing Disrepair Claims
We take all reports of repairs needed in our properties seriously and aim to resolve any problems as quickly as possible.
If you are a council tenant and have a repair that has taken place which you would like to discuss please contact us.
If you are a private tenant and need to report a private housing disrepair please click the link below.
We want to encourage tenants to contact us if they have any repair issues they wish to discuss, rather than starting a costly and time consuming legal process known as a housing disrepair claim.
What is a housing disrepair claim?
A housing disrepair claim is a legal case that involves a tenant taking legal action against their landlord for failing to fix a repair or damage to their rented property.
Taking Legal Action
Whilst tenants have the right to seek an independent legal advice, please be aware:
- that cases often can have poor results
- you may be left with large legal bills
- and even if your claim is successful, the claims management company dealing with it will take a substantial amount of any money that is paid to you
We do not work with claims management companies. If someone claiming to be from a claims management company visits your home and suggests that they are working with us, it is untrue.
If someone claiming to be from a claims management company, or suggesting you may have a claim for disrepair visits your home, always make sure you:
- talk to us before signing any documents
- always ask for identification
- call the police if you feel scared or threatened
What can I do instead?
Issues can often be sorted out much quicker if you contact us first. If you're thinking of making a claim against the council, tell us about the problem.
If you are unhappy about how your repair was dealt with, please let us know by emailing neighbourhoods@highpeak.gov.uk
Other help and advice
If you feel you need legal advice you can also talk to the Derbyshire Law Centre about your repair claims. They are an independent organisation whose main mission is to increase access to justice for disadvantaged individuals and communities.
Derbyshire Law Centre has solicitors and caseworkers that specialise in housing law, this includes issues involving disrepair at your home.
Any advice provided is completely free.
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